Alloy Pulse Survey

The state of manual review in risk and compliance operations

Five minutes, ten questions. Share where you are along your journey to shrink the backlog of manual review. We will present the aggregated results live on August 11, so you will see how your team compares to peers across the industry.

Tune in on August 11 for "The Backlog That Never Shrinks: Scaling Risk and Compliance Operations with AI" hosted by Alloy and American Banker. Register to hear the results →

About you

Tell us about your institution

Questions 1–4 of 10. All required.

1What type of institution do you work at?

Bank Credit union Fintech Other financial services provider

2What is your institution's asset size (or equivalent scale)?

Under $10B in assets $10B to $50B in assets $50B to $100B in assets Over $100B in assets Fintech / not asset-based

3Roughly how many analysts or investigators are on your risk and compliance operations team?

1 to 10 11 to 50 51 to 200 Over 200

4Approximately how many manual reviews or investigations does your team handle per month?

Please answer all questions before continuing.

State of manual review

Your operations today

Questions 5–9 of 10. All required.

5Where does manual review consume the most time on your team today?

Select all that apply

Fraud alerts and triage Fraud investigations AML alerts and transaction monitoring AML investigations and SAR filing KYC / KYB and onboarding review Disputes Document review

6Are your fraud and AML alert/triage teams separate from your investigation teams?

Yes, alerts/triage and investigations are fully separate teams Somewhat, some overlap in staffing between the two No, the same team handles both alerts and investigations Structure varies by workflow (e.g., fraud vs. AML handled differently) Not applicable / not sure

7Have you implemented AI or automation tooling in your manual review workflows?

Yes, at scale across multiple workflows Yes, in production for one or two workflows Currently piloting or evaluating Not yet, but actively planning No, not currently on our roadmap

8How is your manual review backlog trending over the past 12 months?

Growing faster than we can staff for it Growing, but manageable Holding steady Shrinking

9What is the biggest barrier to adopting or scaling AI in your risk and compliance operations?

Explainability and model risk / governance concerns Getting foundational workflows in place first Budget or unclear ROI Internal AI policy still being defined Not enough time or resources to evaluate

Please answer all required questions before continuing.

Almost done

Want to discuss your results one-on-one?

Question 10 of 10. This step is optional — you can skip it and submit anonymously.

10 Leave your contact details and someone from our team will reach out. Optional

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Thanks for sharing your input.

We will present the aggregated results live on August 11 during "The Backlog That Never Shrinks: Scaling Risk and Compliance Operations with AI."

If you have not already,

Save your seat on August 11 →

Have a question, or want to talk through how AI could fit into your own review workflows?
Reach us anytime at ai@alloy.com. We look forward to seeing you on the 11th.